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New guy seeks advic

Rob1468
Visitor

‎15-02-2022 05:09 AM

Hi all , I been getting Samsung for years , anyways I ordered a  s21-fe, everything went well took delivery ,and as normal take it out of the box to have a really good look , then to my horror there’s a scratch right across from right across to past the middle like an arc , I had it posted to me what should I do call? Email?

 Hopefully someone from Samsung will see this 

regards all

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎15-02-2022 06:25 AM

Hi @Rob1468 

 

Did you buy a reconditioned handset or new? 

 

Samsung phones have screen protectors and a plastic cover so the chances that a new handset are scratched is near impossible. 

 

Either way you will need to speak to EE CS on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
StopIt
Skilled Contributor
Skilled Contributor

‎15-02-2022 08:34 AM

Sadly nobody from Samsung works here. @Rob1468 

 

If you bought direct from Samsung you can use the Samsung Members app to contact them.

 

If you bought from EE, take a picture with a date stamp immediately, call 150 and report it as damaged in transit so EE can claim the damage in transit.

 

0 Helpful