Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Roaming

Please take roaming off my account. I used from 14/07/23 to 05/08/2023. Bill £15.00. Thanks

Need help

Hi I need help, I cancel my contract at 11.06.2023 I was informed the termination fee will be £6,90 plus bill and I do not need send back my eqipment. After that at 11.07.2023 my final bill arrived (no termination fee just monthly payment) andI get e...

Big problem

by mistake now i have two contracts , no one wanted to help me , now i am not able to pay so much money you can lock me up because i have no way to pay anyway

Resolved! Broadbant bill

Hello.. I would like to pay my broadband bill please

Incorrect Cifas Marker

Does anybody have the correct email address to lodge a complaint with EE about a Cifas marker they have placed on me. The marker appears to be for not supplying a previous address, that I have not lived in for over 10 years, don't they only need thre...

Resolved! bill

how do i view my bill online? as for some reason this month was £175

Resolved! Billing

I went to pay for my phone bill on Monday and it come up with an error so I tryed again and then took more money off me and now I am down by 200 can’t even afford to pay my other bills

Resolved! Billing and contract

I was at the store yesterday for a Sim only contract however I’m no more interested as I prefer a pay as you go.Can some guide me as to what to do please

Resolved! Owe money?

I had bad service so phoned three times. The service never got better but but my DD kept going up. 22 to £45I for internet that never worked. So after another phone call I cancelled my DD. 6 months later I find they have been billing me at an addres...

No mobile internet I'm cancelling.

3 weeks of talk's with ee shop 3 times phone 4 times. We mobile internet has issue at my work place and only my workplace.Three other colleagues on ee have the same problem and have raised complaints. Ee have admitted they can't fix this. Fyi giff ga...