Billing

[Jameswager]

I went to pay for my phone bill on Monday and it come up with an error so I tryed again and then took more money off me and now I am down by 200 can’t even afford to pay my other bills

[James_B]

Hi @Jameswager,

Welcome to the EE Community. 🙂

Are both payments showing as completed in your online banking or is one pending?

James

[Jameswager]

Both showing completed 

[James_B · Accepted solution]

Hi @Jameswager,

As both payments have been credited to your EE account, please get in touch with Customer Care to request a refund.

Thanks

James

[Jameswager]

Hi I just have been on phone for 20 minutes and spoke to an agent and they have sorted it out but I have to wait till someone looks into it for the refund

[James_B]

I'm happy to hear our Customer Care Team are looking into it for you @Jameswager 

James

[jaybrownwv]

im also getting this stupid annoying error seems to be every month !!! 

[Christopher_G]

Hi @jaybrownwv 

Welcome to the community.

Sorry about that. Could you try this morning and let me know if it's the same please?

Chris