Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Removing multi line discount

Hi i have received an email offering the samsung galaxy z flip 5 over 36 months with a trade in discount for my current z flip 3, upon check out it says it cant apply the trade in due to my existing multi line discount.As the trade in would remove £2...

Resolved! Request for a 3 month bill statement

Dear Sir/Madam I recently applied for a job and I have been asked by my potential employer to provide in addition to a proof of residence, passport and any other proof of identity showing my current address but the proof should be in my name and ref...

Resolved! Re: New sim only deal

Hi just looking for a new SIM traff contact please

Resolved! Re: Latest Bill

Can you please let me know why my latest bill is so high

Resolved! Re: my address update

Can i upgrade ?

Can I upgrade

How can I receive bill notifications to my email or by text message?

Is it possible to receive email notifications with the bill attached to my email address? Or if not how can I turn on text message notifications?Thanks in advance

Re: Bill

Hi it has happend to me and it won't let me ring anyone on my contacts so I have to ring people on WhatsApp or Snapchat and my bill has gone passed £80 because it is £87.22 and I am going to pay it on Friday morning it is not worth people going on ...

Resolved! Bill

Can I please see the past 2 months of phone numbers on my bill

Re: EE Ripping Customers off level 10000

Ee attempted to charge me over 120 quid for 3rd party charges I'm supposed to have made...I checked the dates,amounts & I never had a phone as my screen had broken meaning I had NO way to access the phone or the 3rd party. Discovered since..the 3rd p...