Owe money?

Clearwater2021 · ‎10-08-2023

I had bad service so phoned three times. The service never got better but but my DD kept going up. 22 to £45I for internet that never worked. So after another phone call I cancelled my DD. 6 months later I find they have been billing me at an address I have not lived at for 2 years. So I have a bill for £250 which I am being chased for.

XRaySpeX · ‎10-08-2023

@Clearwater2021 : Cancelling your DD doesn't cancel your contract or your indebtedness to EE. It still runs on as you never cancelled it. It puts you at risk of marring your credit history & nasty letters from debt collectors as you'll still be owing EE money.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎10-08-2023

@Clearwater2021 : Cancelling your DD doesn't cancel your contract or your indebtedness to EE. It still runs on as you never cancelled it. It puts you at risk of marring your credit history & nasty letters from debt collectors as you'll still be owing EE money.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)