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They are not charging me from my bank account

JoseGui1998
Visitor

‎03-05-2024 02:31 PM

Hi, your Direct Debit payment has failed on your EE account. We'll try to take it again in approx.7 days time, so please have the funds ready. If this payment fails a one-off charge of £5 will be added to your account. Please don't make a card payment during this time - just wait for the Direct Debit to go through. Thanks.

 

 Why are they sending me this mjs if I have enough money in my bank account??? 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎03-05-2024 02:36 PM

@JoseGui1998 : You could not have had at the time the DD was applied for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
bristolian
Legend
Legend

‎03-05-2024 03:33 PM

Your query may well lie with your bank, not with EE.

0 Helpful