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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8262 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18428 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35774 Views
  • 49 replies
  • 11 Helpful

Closed account

I closed my account with EE in October, for some reason on my credit report it came back on as an active account and is having a negative impact on my report?? It says this happens when it's been dormant and then used again without payment?? I had no...

Resolved! Contract termination.

I have a favour to ask. In a month I will reach retirement age in the UK and after receiving my pension I would like to return to Poland.I will still have a valid EE telephone subscription contract for 5 months.A 2-year contract that I would like to ...

bard1234 by • Visitor
  • 193 Views
  • 1 replies
  • 0 Helpful

Resolved! Cancelling a contract

Why can’t I cancel a contract once it’s finish online but if I was to leave and join another network I can.shouldn’t be allowed especially as I have multiple accounts don’t really want to go through 150 and have to explain why Is there a genuine reas...

Bills

Hi it seems that my dec bill has been overlooked and I’m now with a bill of 80 odd pounds x thank you xx

Changing direct debit.

Trying to change my direct debit date but not all of the days are shown on the list. Im trying to change it to the 25th day but only getting 24th and the 28th as the closest. 

Joeb63 by • Investigator
  • 197 Views
  • 1 replies
  • 1 Helpful

Stolen phone

I had my phone stolen and now need to provide my insurers with both Proof of Usage and Proof of Blacklisting, how do I go about getting these please?

PaulaPD by • Visitor
  • 191 Views
  • 1 replies
  • 0 Helpful
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