Closed account

Shish2345 · ‎15-01-2024

I closed my account with EE in October, for some reason on my credit report it came back on as an active account and is having a negative impact on my report?? It says this happens when it's been dormant and then used again without payment?? I had no arrears and actually got a refund. EE told me to take it up with Experian and they told me to contact EE, no one can answer what's going on??

XRaySpeX · ‎15-01-2024

@Shish2345 : How did you close it? You know you had to give 30 days notice and pay during that notice period?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Shish2345 · ‎16-01-2024

Hi, yep notice given and actually overpaid and was sent a refund via cheque. Doesn't make any sense??

XRaySpeX · ‎16-01-2024

No, it doesn't! A cheque refund on the contract should confirm it was cancelled. Could your credit report be reporting a diff older contract with EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)