Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I decided to change ISP.I started to order Broardband from you.It came to the account part.I used to have an account with you.****@****.co.ukTRied that.Its still there, i can logon, profile there but cant do anything.Not even a new order!!Account say...
I give up in my quest to join EE.The website, instead of being open and honest, hides key information so the customer cannot make an informed decision. Example:EE broadband customers can also get unlimited sim with £20 discount. Website says click h...
I upgraded to full fibre a couple of months ago, have a new router and all is good. At least it was until ee are persisting in trying to send me a new router. Apparently AI has detected that I have a pendant alarm which may not be compatible with m...
I now have two EE WiFi extenders (the second one added at EE’s suggestion), however I don’t believe they are being used. I say this because when I look at the Hub Manager, it shows the two extenders with nothing connected to them.I have even used my ...
Hello Alli have a query and i hope someone has the solution.Ive called the help line and it sends a text for me to reply FAULT etc, but it doesnt find a "problem" with the service....Essentially the issue is:Latency Spike - Since the upgrade from Ful...
How long does it take for your Internet to come back on after you forgot to pay your bill it them u have payed it
When I had my broadband installed recently, the installer told me I could contact my broadband provider to get a free WiFi adapter card for my PC, which has not got one.But when I called ee the person at the end of the line said they had not heard of...
Hi,I recently moved from BT broadband to EE broadband. With BT I had Halo 3 and a Hybrid Connect (EE badge on front). As part of move, I was send a new Smarthub Plus and Smart Wifi 'discs' to replace my old BT kit. However, I did not get a new Hybrid...
Had full fibre broadband installed in November and have yet to make a payment by direct debit
How long does it take for the connect to get up to speed, my account is for the 900 but only getting 44 at the moment.
