Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I have transferred to the EE/BT Digital landline but still have an old GPO Connection Box, could somebody please advise if this is still required or can I have it removed.Thank you
Hello, we changed he broadband from BT to EE, in November. I said we are going to be away for 4 months, so, we aren't able to send back the kit till end of march 2024. I have been trying to contact whit you many times but I couldn't. As I told to yo...
Okay need some clear answers as getting nowhere with calling 150!Recently switched from BT to EE for Broadband services. BT supplied a Smart Hub 2 (router) & Hybrid connect to guarantee my Broadband many moons ago. No new EE hub device has arrived so...
Hi there I have EE full fibre gigabit 900 connection...just wondering what type of speed should I get over WiFi...not ethernetMany thanks
When I try to add my Broadband account (set up in November) to the EE app on my phone, it says I have already linked one but this is my old BT Broadband account. CS says there is no way to delete the old account from the app and I must have two comp...
My broadband was suspended due to me missing a payment etc I have paid money this afternoon and they said they would get it connected she said it should be within 2hours and it's still flashing and not connected I've restarted it etc has this happene...
Anybody know what charges 123 on my bill are for i have a number of 123 charges for 0.580 on my december bill wondering just what they are for
Hi, I recently bought the £39 for 30 days of Wifi. It worked for a day on my laptop, and then stopped working afterwards. Every other device I’ve tried using has worked. Essentially, I connect to the Wifi, and it doesn’t redirect me to the log in pag...
1. New EE have left me with no parental controls and my child accessed inappropriate content. They sold me new product knowing that their parental controls are not working for some customers. I have spoken to over 10 people for many hours but they s...
on hold for total of 25 mins, passed through security three times to finally speak to a person who put me hold again after repeatedly saying he would get me a discount on renewing broadband if i had mobiles included, and came back with an inflated co...
