Since upgrading early November 2023 from fibre 2 to Halo 3 and eventually transferring to EE in December, (on the premise transferring would resolve the issue) I've been unable to access certain sites. It's as though partial parental controls are set.
My issue is the reverse of your situation. Sites I have accessed for years, I'm not talking about inappropriate content but e.g. the local wine merchant, are suddenly blocked. I'm told Parental Controls are not set but obviously restriction are being imposed somewhere.
5 engineering visits later BT/EE finally accept it is not a hardware issue. Previously putting the onus on my equipment/router/ settings etc. Throughout the last 10 weeks I've spoken to numerous "guides", based throughout the country, repeating my story over and over. Spending far too many hours on the phone. It is only within the last few days that I've been made aware of an ongoing issue with Parental Controls affecting many customers.
A know problem affecting many customers. Why are "guide" not made aware and able to inform customer accordingly, rather than customers constantly ringing chasing a fault?
I'm told a team of specialists are working on the problem but no indication of a fix date.
Also along similar lines to yourself, I have accounting issues. My BT account is closing and I'm being billed early but my EE account is showing no information. Plans and Subscription "This service is not working at the moment", Billing and Payments "Application error" Plus a message "problem loading updates"
Shambolic and a complete lack of continuity.
