Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: Been paying for an unknown number for months

Hi Jenn, I know this is a bit late from your original question, but I’ve had the same thing, I found out from EE there were 2 unknown landlines and an unknown mobile added to my account without my knowledge, EE have removed them but will not give me ...

Bye bye EE after 21 years!

I called up 150 to arrange a new handset/ contract on Saturday. After 30 mins was offered a deal worse than the one online! I can get a much better deal elsewhere (iPhone 15 pro 20% less over 2 years elsewhere).To top it off had a call today. It went...

Re: I would like to change my bank account details

I want to change my bank account

Muhudin

Hi

Change contract

Hi I want change the contract can you tell me the price pls and details

Resolved! Cap

I'm new to EE (switched from Plusnet) I've received a message that says : Hi from EE. As you have a Spend Cap, we've now barred some chargeable services. To increase it, you can use the EE app or reply with SPEND CAP. Thanks.What does that mean ?

Bill

Why has my bill doubled

Resolved! CHANGES TO DIRECT

Dear Customer Services, With reference to the above subject matter, I am hereby writing to inform you that my date for payment from my employer have changed to the last day of the month, so I would really appreciate if you can change my direct debit ...

Do I now have to credit check even if it’s an upgrade?

Just wondering with the new way of upgrading paying for the device and air time separately, do you now have to have a proper credit check even to upgrade ?

Re: My contact

My number is *******. Mod edit: [please don't post personal information on the community].