Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Cancel

Cancel add on

Final bill - complaint

So if you switch provider, I'm told you effectively cancel your account and so won't be able to access your bills online (for months I couldn't view them though website or app anyway!) When you leave in that case, you'd think a paper final bill migh...

Resolved! I have difficulty paying my bill this new update its so complicated

Upgrade Anytime query

I'm looking to "upgrade anytime", if I do it in store do I have to hand my old phone in at the same time?

Resolved! App store

Hello. I have a question: is it possible to buy a subscription to the Sony app store by providing only a phone number without having a SIM card? If you take a duplicate SIM card, is the first one blocked? Please let me know because I received a bill ...

Resolved! Upgrade my phone

backdated bills for expenses

Hi - I need my last 6 months of bills so I can submit them for an expense claim - how do I go about this - i have tried every angle on the app / online and even calling EE but with no success? Thank you.

Change sim only package

I have just received my new sim. Its a pay 1 monthly unlimited data sim. I realise that the plan I chose was limited to 10mb speed. I want to change that to 100mb cap. How do I do this before activation and payment of 1st month?

How can I put a name against each of my mobile numbers on my account page

I have a number of Sims on 1 account and want to name each on my account page so I can see who is spending the most each month. I could do this easily on BT but since moving to EE the names have gone missing.

Re: Leaving EE

I’ve been with EE for at least 10 years and I’ve been trying to get a PAC code but I just keep getting looped round to my ee after saying this service isn’t working. I shouldn’t have to call you sitting in a queue for ages you should be contacting m...