Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Contract

Can you check to see if I can get a phone in contract for my son

Upgrade?

Enquired about upgrading phone on a shared plan that had been running (contract) since September 2021 and had ended September 2023 and was informed I wasn’t eligible to upgrade yet? Please advise ?

Unable to Download Invoice from Website

Why does it say, "Sorry, something went wrong on our end" when I'm trying to download an invoice.When will it be available to download

Think my phone was previously used as a spam number - locked out of many things

I got my number a week ago and this is the first time I am ever using EE. Great service/signal so far, in that part, no complaints.However, when I went to download Viber (a messenger app I had before) I had to go through a whole process because it to...

Paid my bill can't get access you bunch of poops

Mobile phone bills

How can I print the last 3 months mobile phone bills?

Billing

Why do I not see all account billing when I log onto my ee

Resolved! contract

When will my contract finished

We will call you back

I have had a few conversations with 150 re a billing issue, OMG after an hour on the phone they say there is a network/computer/system error and they will call you back. Of the 3 that have said that 1 has and he still couldnt fix it. I have had a sim...

Resolved! Roaming charges

Why have I been charged a days roaming for sending a txt? Txt are 64p nor £2.29 when data was off on my sim for 7 days.