Unable to Download Invoice from Website

[JasonBa]

Why does it say, "Sorry, something went wrong on our end" when I'm trying to download an invoice.

When will it be available to download

[Christopher_G]

Hi @JasonBa 

Welcome to the community.

Is this when you use the My EE app or the My EE desktop site? Have you tried both?
Chris

[JasonBa]

Haven't got the app, tried on the website. The invoice is needed for our accounts.

Any idea of an email address I can use

[Christopher_G]

OK thanks, @JasonBa 

Could you try on a different device or browser please? No, we don't have an email address for customer service. We have a live chat service on our get in touch page though.

Chris

[JasonBa]

Tried all that.

The "Start Conversation" button does not appear and no I do not have pop ups blocked

[Christopher_G]

OK, thanks for trying, @JasonBa. Could you try here on this part of the contact us page? The button is there when I check it.

Chris

[JasonBa]

Is this available to business accounts

[Christopher_G]

Oh, sorry, that's for domestic contracts, @JasonBa. You can find all of our business contact numbers and information on our business get in touch page.

Chris