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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8381 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18577 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 36023 Views
  • 49 replies
  • 11 Helpful

Direct debit date change

Hello,How many times can you change your direct debit date? My direct debit date is greyed out with this Sorry, you can't change your payment date. You've already changed it the maximum number of times.I want my allowance to be reset on the 1st. Do I...

EARLY UPGRADE

So I have been with EE since July 1999 when it was actually One 2 One, and during the 24 years 3 months I have had my contract I have never used any other service provider.I had my phone stolen Saturday and Im not due for an upgrade until Jan 2024.  ...

Resolved! Extra charges out of nowhere

I've received my bill for this month and, for some reason, it's almost double what I'm meant to be paying.I changed my direct debit date last month but then cancelled my direct debit afterwards because I was awaiting a new phone, and didn't want to r...

austenliam by • Established Contributor
  • 300 Views
  • 1 replies
  • 0 Helpful

Resolved! Billing

I want to close phone number XXXXX XXXXXX how much will it cost me? [Mod Edit: Removed phone number from public view]

EE need to get better

I made a phone call on 21/09/2023 for assistance from 150. I was told he'd call me back at 4pm guess what? Didn't happen! And I still have the same issues and my bill just came through I'm not paying that until someone has the decency to look into th...

Emmz1992 by • Investigator
  • 313 Views
  • 2 replies
  • 0 Helpful
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