Extra charges out of nowhere

[austenliam]

I've received my bill for this month and, for some reason, it's almost double what I'm meant to be paying.

I changed my direct debit date last month but then cancelled my direct debit afterwards because I was awaiting a new phone, and didn't want to run the risk of being charged unnecessarily for the new contract while waiting. Paid the September bill manually instead, but after my new phone finally arrived, my October bill changed from being due on the 21st to being due on the 29th - with almost £300 of extra charges alongside it.

Live chat insists this is correct, and that because I changed my direct debit setup, it led to me getting two bills in one - but I am completely baffled as to how this works. I've paid my September bill, so why do I have two bills in October? I can't afford to pay two bills in one go, and I'm up to date on payments, so why do I now have to pay two?

[Northerner · Accepted solution]

Hi @austenliam 

Two bills will be your old tariff for the period before your upgrade and your new tariff going forward. You have made the situation worse by changing your billing date as you will likely be charged for your new tariff upto your new billing date and then your tariff for the month ahead. 

There is no account access on these forums and therefore is suggest you speak to EE on 150 rather than using live chat. 

Thanks