Plan charged twice!!

[Mikeyevans_2003]

Hello, got my bill today and my main plan got charged twice!! In the attached photo there is a second charge one for 70 odd pound and one for 7 pound!!! I have no idea why I am getting charged twice for one plan!!! It’s taking the mick!! I changed my phone number and I got promised that it won’t be charged to my bill because I provided details on why I want to change my number, I went on the chat to say if I will be charged but apparently I have been lied too!! This company is filled with lies!! 

 

[XRaySpeX]

Are the 2 charges, £73 & £7, covering diff periods? The detail should show it..  

[Mikeyevans_2003]

nope 

[Mikeyevans_2003]

trying to click on the charges but it wont show and this is my bill for this month it got released today

[Leanne_T]

Hi @Mikeyevans_2003 

Thanks for coming here. 

Have you recently joined EE or upgraded? 

Speak soon 🙂

Leanne.

[bristolian]

You can't have 2 active plans on the same mobile number at the same time, the charges are associated with the number.

Checking your full bill breakdown should at least provide an explanation of this.

[Mikeyevans_2003]

Nope I haven’t upgraded recently 

[Mikeyevans_2003]

Tried to click on it but it won’t let me and there isn’t an explanation why I got charged twice for one plan 

[Mikeyevans_2003]

Been a user for nearly 2 years 

[James_B]

Have you downloaded a PDF of your full bill, @Mikeyevans_2003?

If not, please tap the View bill tile in the EE app, followed by Download your bill.

That will show the billing period each charge covers.

James