Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Moving Abroad

Hi,I have moved abroad to Republic of Ireland this week, but I have a phone &SIM plan since Sept 2022, it should end by September 2024. I dont want to keep the mobile as for anyone who calls me etc will be charged for a UK number so i have had to get...

Resolved! Cannot find text and call history details in my account.

Just moved across from Plusnet who would provide call and text history when you logged into your account. Tried this with my EE account and nothing appears other than a request to ring 150 at the end of the month to gain the info I require on what n...

Resolved! Payment

How do I change my billing details to a different bank account

Resolved! Number

Change number now

Phone traded in but EE saying it’s been unsuccessful

I traded my iPhone 13 Pro Max in when I got the new iPhone 15 to knock £14 off my new contract. I have proof of delivery from Royal Mail and I received a text from EE saying that they had received it. I have had my bill through today but the trade in...

Resolved! Re: Change direct debit details

Hi

Resolved! Apple watch bill

Hello everyone! So i’m currently paying a contract for my sim and an apple watch with EE and i pay monthly i’m just wondering is there any way i could pay off the rest of my contract for my watch in one i have less than a year left

Refund

I was wrongly sold a separate sim and therefore a separate account over the phone and, after speaking to Angel at one of the offices, she did say that I most definitely had been wrongly sold this when I asked the right questions but the answers were ...

Final bill - paper?

Over the last few months, I was constantly unable to access my bills via the EE website or app and so the last bill I saw was a paper one, I'd requested, in late September.I left EE about a month ago (mid Oct) and thought I'd get a final paper bill a...

Resolved! When i czn get upgrade

When can I get upgrade