XBox inclusive extra

[Terrier1971]

Hi

I have an active Xbox Gamepass inclusive extra on my mobile account, however my Xbox account is showing that the subscription has expired. It used to show as BT/EE but this has disappeared.

Is this a common issue?

Many thanks in advance for any help.

[Leanne_T]

Hi @Terrier1971 

Thanks for coming here. 

Is the add-on still showing in your EE app/account add-ons? 

How long ago did the Game Pass expire? 

Leanne 🙂

[Terrier1971]

Hi Leanne

The pass expired on the 2nd April, but it is still showing as an add-on in the EE account.

[Leanne_T]

Thanks @Terrier1971 

Please call us on 150 and the team will get this looked into for you. 

Leanne 🙂

[Terrier1971]

Hi Leanne

I will call when I can.

Thank you for your help.

[Leanne_T]

No problem at all @Terrier1971 

Leanne 🙂