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EE need to get better

Emmz1992
Investigator
Investigator

‎25-09-2023 01:33 PM

I made a phone call on 21/09/2023 for assistance from 150. I was told he'd call me back at 4pm guess what? Didn't happen! And I still have the same issues and my bill just came through I'm not paying that until someone has the decency to look into the issues I'm having and stop fobbing me off 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎25-09-2023 03:36 PM

Hi @Emmz1992 

I am very sorry to hear this has happened, this is not the level of service we aim to deliver. 

Is there anything we can help you with on the community? 

If this is regarding your account and would need to be investigated please try contacting our customer care team again to get this looked into. 

Leanne.

0 Helpful
Emmz1992
Investigator
Investigator
In response to Leanne_T

‎26-10-2023 10:38 AM

Multiple times I have contacted 150, fb messenger etc no one actually responds when they say they will. I have complained multiple times and now have spoken to the ICO 

0 Helpful