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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8361 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18560 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35981 Views
  • 49 replies
  • 11 Helpful

Billing

Hey! I recently got a new phone via EE and the bill is due on the 19th. yesterday, i had my card stolen so i shut down the account permanently and waiting for my new one to arrive. the card that i used for this contract was my old card. and im still ...

Payment Plan

I am getting a payment plan for my bill does this mean that I can pay half of my bill next month? So half of £250.16 is £125.08 does this mean that I pay the £125.08? And pay the other half in February? This is the first time that I am getting a paym...

Billing

Hi I have cancelled my contract on my Apple Watch as it was overcharging me for months and after cancelling it is still showing up in my bill that I need to pay? 

Resolved! BILL

Hi,I hope you're doing well. on 12th of december. i had made a contract of 2 years with for 30gbp unlimted data and calls, with discount it was 21 gbp. why Am i getting a bill then ? and it is really high 71 gbp. kindly please help. thank you

Exceeded spend limit SIM only

I wanted to leave EE and request a PAC. EE called me after it was sent to me to see if there were any offers/discounts they could offer to retain me.Offer made, I accepted. Here’s where the problems starts. Each time they try to put the offer through...

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