Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! I want to pay my bill

One Time Pin (OTP) Scam

In June, someone has fraudulently taken 3 mobile phone contracts in my husband’s name at the EE store in Woking.This only came to light when he received his July bill and it was referred to EE’s fraud team.The fraud team have basically said that frau...

Changing the bank account that I pay my bill from

So I’ve just changed the bank account that my bill is paid from , does this mean that EE will automatically take my next payment due in May out of this new Account?

Lost trade in

I did an early upgrade via the upgrade anytime on my iPhone 15 pro contract and have had nothing but issues with the whole upgrade process.I upgraded my 15 pro to the 15 pro max as the battery life on the 15 pro was not the best. I sent my 15 pro ba...

Resolved! Genuine call? 01438 989231

I have had a call from the above number today offering me a upgrade at a very good price, but i had spoken with an agent last week about my upgrade and said they couldn’t do anything to help me regarding lowering my price plan till my conrract ended....

Switching from business to personal contract mid contract

Hello - I am mid phone contract in a business contract (24 month business essentials) and wondered what the rules are regarding switching to a personal plan. My employment status has changed from being a business shareholder/owner to being an employe...

Extra charge of £114

I was charged £114 for Add Line Ess Unl £62. Can someone please explain what is this charge for. I was due for an upgrade and got a new phone but was not told of any extra charges. Many thanks

Account ownership change.

I understand its a long shot but a few months ago my partner and I split. I took out a phone contract for her in august due to bad credit but she was paying it off and now has the direct debit in her name but i still have the account ownership. I hav...

next bill

Hi ive just changed my account from phone - sim to sim only. The NEW contract is supposed to be £40 discounted to £10 sim only 20gb for 12 months. All i can find currently online is my next bill will be £40 it doesnt show any discounts.......is there...

Contracts & Billing

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