Traveling out of the UK - Roaming not in plan

[ianwoodside9]

 I received an sms from EE apologising for not applying my travel plan & now have a much larger bill than I should have. How do I claim this back?

[bristolian]

What travel plan does this relate to? What is the exact wording of the message you received?

EE CS on 150 should be your point of contact for any account-specific queries, they have access to your individual account.