Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, Ive just switched to an ee hub from a BT one. How/where do I get a Home phone adapter that wasnt supplied?
I am a BT customer who has been "upgraded" to digital voice and now gets billed through EE.The first bill came though last month and I could not get the page to load and ended up spending ages on the phone to support to try to get it sorted. Was told...
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
If i reset the Smart Hub 3+ as there is no backup option, does all the app config remain like the groups / named devices etc?
Hi all, we’re just about to come out of the 24 month smart WiFi lock in with a FTTC delivery. We live in a stone built house with wall thicker than that long one in china. To get anywhere near reasonable connectivity we have 6 smart discs (2 on lan b...
Moved over from BT full fibre to EE (their choice not my mine). Now Digital voice constantly fails - have dail tone but callers can’t hear us we can’t hear them. Constantly having to have the router refreshed.EE sent new hand sets (as said it was our...
My new EE router wasn't running properly from install. It was unstable and upload speed was only 10Mb, should've been 110. So I did a factory reset and now the digital phone settings say unconfigured and I can't pair the white box that plugs into the...
Hi, I have the exact same problem for my home broadband. I received a text on 8 April advising that my bill was ready to view but when I use the app or log on to the website, the only bill that I can see is dated 11 March. An amount was taken from ...
Today at 10am the engineer came to install busiest home broadband, we should be around 1.3-1.6 GB download .The speed is only around 300 mb and dropping out all the time. I would have thought after 6 hours of install we should see speeds closer to th...
I placed an order to move from BT broadband to EE broadband on 11th April, and the go-live date is today.The order is still open (I'm aware that the service has until midnight to go live), but none of the equipment (router, TV mini box etc) has been ...
