Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Is samsung A04s compatible with 5g

Will my Samsung A04s be compatible with the 5g when 3g is turned off

WiFi Calling

I've just had a message to say my 'older device' is not compatible with wi-fi calling. I have a Google Pixel 7a which I got this year. What does this mean? I see 4G and 5G when I am not using my wi-fi so how isn't it compatible? Am a bit confused. C...

How to remove a subscription charge

Hello I was paying for extra space on my IPhone but since upgrading my phone to an Android, I am still getting charged each month for the IPhone space. Where would I go to remove this? Thanks

Galaxy A34 G5: Screen unlock does not ask for PIN

I just upgraded to a Samsung Galaxy A34 G5. The default screen lock type is by PIN, secondary option is face recognition (set up by EE store staff).The screen lock is set to come into effect immediately after the screen turns off or after pressing th...

Resolved! Samsung a53 where is wifi calling as per your instructions??

Omg I hate the a53. No headphone jack now no WiFi calling on it WTA!!! I checked my phone on your webste and it says Wifi calling is on it and its not? How do i work? So I'm going to pay EE each month and have been told there will be a dodgy if not N...

Samsung galaxy fold and flip screen issues

Well the saga continues...like most fold and flip customers my inner screen is faulty, developing a fault which both EE and Samsung are fully aware of, they are behaving contrary to consumer rights law and the phones are not fit for purpose, I took t...

Resolved! Autocorrect

How do I switch off autocorrect please

Re: Network unlock code

Hi. This has also happened to me.I've moved from EE to vodaphone and when I inserted my new Vodafone sim card into my S10, it gave an error message asking me to type a network unlock code. I've retrieved this from EE but it rejects it saying that it'...

I have just upgraded from a pixel 4a to a pixel 7a. My apps are greyed out

I have just upgraded from pixel 4a ti Pixel 7a. All of my apps have been copied across but many are greyed out. When I try and access them it says "The app for this icon isn't updated and to update it manually. When I do this it takes me to Google Ch...

Listed Phone Number not the Same in About Phone

HelloI recently switched to EE mobile. I took my old number with me and EE provided a new sim card. I can Call/Text/Message everything with my current number however, the phone in some cases believes I'm using the EE number they provided during the s...