Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Contacting from abroad for live chat

I need to speak to EE live agent. I am abroad at the moment with no credit in my phone. I need EE to put an add-on to my use as I can’t find that add online

Resolved! Bill

I’d like to only pay half of my bill and next mth

Resolved! Direct debit

Hello, Please may I change my direct debit card as I've switched accounts

Historical itemised bills

Hi,I need to get a copy of the call history going back a few months for one of my numbers but I don't have itemised billing. I've never needed it before and I'll probably never need it again, it's just a one-off requirement.Is there any way of retri...

Phone services down whilst abroad

Hello I need to pay my bill as my services have stopped but I cannot call 360 or 150 as i am abroad - how can I pay and resume my services asap- I tried to do it online but a different email is registered with my device i dont know why as it is not m...

Resolved! switched from a 4G sim plan to a 5G sim plan already with EE

I recently upgraded my phone to a 5G sim plan but want to keep the same number. Both phone numbers however are showing up on my account. How do I go about solving this? Thank you!

Resolved! Missold

Missold a contract. My iPhone 12 Pro Max went dead before my contract expired. I went to EE store in Plymouth. I was told it was probably unfixable and would need another contract. So I took one out. They didn’t tell me that if I went to the Apple sh...

Re: Want to change my direct debit date

I want to change my direct debit date please

Resolved! New phone

Is there any way i can get a new phone contract at the age of 17?

Mobile.line

I need to chat to someone about my line, I have already contacted you today about it and was assured that my line would be up and running as i have an arrangement in place but you have cut me off