All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
Hi, I would like to look back at my data usage for the last 12 months. Is there a way to do this in the app/online. TIA
I need my line on contract not pay as you go
I had to get in touch to find out my upgrade date as it’s no longer available to see in the account (annoying) and was told the date and also told “I would suggest that you please upgrade after 7 days for better deals and offers.” And apparently this...
Hey can I please get a letter where my address is showing thank you Rahma
I can log in to my business account but every time I try to view invoices (either via the app or the web) I get the 'Sorry, something's gone wrong message'. How do I resolve the technical issue and is there another way to (quickly) get my invoices fo...
I recently moved from Plusnet - sim only £10 per month as i don't use much data. Latest bill is showing a charge for EU roaming data that i was unaware was part of the deal! No way i'm going to need roaming data - don't even have valid passport!Can i...
Hi,I know there have been other topics around this, but I couldn’t find one that relates specifically to myself. I went into store and upgraded my phone. I was told on the day it was the best deal and wanted to go away to think about it but was persu...
Can some please explain why my settlement/upgrade fee has changed from £133 to £188 when it should be going down!
I have recently left at the end of my contract. I have been charged the full amount for the month. How do I get it back? I ported my number to my new provider. I had notified EE that i was going to leave. I thought I’d have got the refund by now.
My phones been cut off but payment isn’t due into tomorow and I’m paying it yonugh But I can’t without my phone being on!
