05-02-2023 07:30 PM
I have recently left at the end of my contract. I have been charged the full amount for the month. How do I get it back? I ported my number to my new provider. I had notified EE that i was going to leave. I thought I’d have got the refund by now.
05-02-2023 07:41 PM
@ProudyTinks If you bill was issued before you ported your number then it started the automatic process of payment.
Refunds take around 5-7 working days.
05-02-2023 08:09 PM
Thanks Chris. I’ll wait a bit longer then, but it was about the 20 something of Jan and payment came out end Jan.
05-02-2023 09:23 PM
It's not the payment date that is the cut-off but your billing date which is about a week beforehand.
16-10-2023 06:52 PM
I've just had a similar thing happen, did you get this resolved?