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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 134510 Views
  • 49 replies
  • 20 Helpful

Accidentally received extra 86gb data

Now, I'm not complaining, but is there some sort of promotion going on? I just topped up £10 for my pack which I've been doing long enough to build up 13gb data, which is usually enough.This morning I topped up and sent the balance request 'ba' to 15...

Jyhunter by • Explorer
  • 268 Views
  • 3 replies
  • 1 Helpful

Mobile data

Mobile data doesn’t work abroad? What could be the issue? 

Crouch22 by • Visitor
  • 232 Views
  • 1 replies
  • 1 Helpful

Gifting Data when Abroad

Hi, in the UK I am able to gift data between my accounts. I am currently abroad and am trying to gift data between two of my accounts both of which are in the UK (I'm not) and don't seem to be able to through either the app or logging in.  Any ideas?...

Data gifting

I have a 24 month sim only contract, if I buy another new sim only contract for my son, can I gift him my data?also,  can I gift data if its on PAYG sim?thank you!

mbmray by • Visitor
  • 253 Views
  • 2 replies
  • 0 Helpful

Data roaming

I’m on holiday and I purchased additional data however I didn’t even get to use it and I received a text saying this has all been used?

Data

I topped my fone up yesterday and got a bundle with 70mb of data I have not havld it turned on but now today got a message saying data had ran out. How is this possible when I havnt used it 

Csp8 by • Investigator
  • 359 Views
  • 10 replies
  • 0 Helpful

New to EE. Very slow 4G.

Hi , I recently joined EE couple month back. I have 160g of data on a Google Pixel 7. I have noticed in the last two weeks my mobile internet is soo slow it takes 5 to 10 seconds to load a simple Google search. Yet when I run a data speed check it al...

Wrong info

Hi. My data package is £10 per month with 5gb of data, unlimited texts and 500 free minutes of calls. I had more than 9gb left this morning. My app and EE online say I only have 203mb left and no texts or calls. I haven’t used any data today. Is the ...

Em000 by • Explorer
  • 321 Views
  • 3 replies
  • 1 Helpful
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