cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Accidentally received extra 86gb data

Jyhunter
Explorer

Now, I'm not complaining, but is there some sort of promotion going on? I just topped up £10 for my pack which I've been doing long enough to build up 13gb data, which is usually enough.

This morning I topped up and sent the balance request 'ba' to 150 and have been told my data this month is 100gb! Lucky me! Is there something going on or am I the fortunate victim of a glitch or error?

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @Jyhunter

Welcome to the community.

Which pack are you on?

Chris

Jyhunter
Explorer

£10 subscription pack 

Christopher_G
EE Community Support Team

OK, thanks @Jyhunter.

It sounds like you have that data available. Our Mobile Care team will be able to check your account to see why it's there, if you want to get in touch with them.

Chris