Wrong info

Em000 · ‎02-11-2022

Hi. My data package is £10 per month with 5gb of data, unlimited texts and 500 free minutes of calls. I had more than 9gb left this morning. My app and EE online say I only have 203mb left and no texts or calls. I haven’t used any data today. Is the app working properly??

bristolian · ‎02-11-2022

If you text AL or BALANCE to 150, what does the response say?

If your monthly allowance is 5Gb, it seems odd for you to have had >9Gb this morning - does any individual app show up as being greedy, in your phone's data counter?

Or have you used mobile data to download a software update?

Em000 · ‎02-11-2022

Yes. The text was different and correct. Lots of data etc. so is the app just glitchy?

XRaySpeX · ‎02-11-2022

You can only rely on the 150 Text Service at the mo'.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)