Data

[Csp8]

I topped my fone up yesterday and got a bundle with 70mb of data I have not havld it turned on but now today got a message saying data had ran out. How is this possible when I havnt used it 

[Leanne_T]

Morning @Csp8

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂

[Csp8]

Your current balance as of today 07:17 is £0.00. You have 1241 minutes and unlimited texts remaining until 01/12/2022 for your £10 Talk & Text Pack. Your last top up was £10.00 on 31/10/2022 at 19:59. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Csp8]

This was on the Sunday night just after top up

Your current balance as of today 22:43 is £0.00. You have 1246 minutes, unlimited texts and 70MB remaining until 01/12/2022 for your £10 Talk & Text Pack. Your last top up was £10.00 on 31/10/2022 at 19:59. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Thanks @Csp8

What happens when you try and access the internet on your phone? 

Leanne.

[Csp8]

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@Leanne_T wrote:

Thanks @Csp8

What happens when you try and access the internet on your phone? 

Leanne.

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Nothing happens it just comes up data isn't turned on

[Leanne_T]

Hi @Csp8

Do you have data turned on in your phone settings? 

Leanne. 

[Csp8]

No i have WiFi at home and work 

[Jon_K]

When you're not on WiFi, is data turned on in your Settings, @Csp8?

Jon

[Csp8]

No it is not turned on unless I turn it on which I have not done... It says on my ee I have 0 min texts and data