Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40748 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74211 Views
  • 7 replies
  • 12 Helpful

Resolved! EE Smart Hub Plus working with FTTP (or not)

I have been with EE since the Freeserve days and have just switched from a FTTC connection (solid connection) to FTTP with the Digital Home phone service. My network is not particularly complex, with an WiFi access point configured for part of the ho...

Rochester by Investigator
  • 837 Views
  • 11 replies
  • 7 Helpful

BT Whole Home wifi discs (white) and new EE router

Good morning,I installed my new EE Smart Hub Plus having "switched" from my BT Halo Fibre to EE on contract renewal.  I am on all rounder Gigabit. I connected the discs without a reset and the mesh is working fine.  However the speeds are diabolical ...

Wifi connection problem

Problem has occurred  since 8pm 6th March I waited  thinking it could be just bit slow and problem seem to be getting  worse now it won't let me do much from it all it allows  me to do is use ee website  and app it won't allow me to do anything from ...

Brandon50 by Investigator
  • 124 Views
  • 2 replies
  • 0 Helpful

Email confirmation for joining

Hi all,I just changed my broadband this afternoon to ee, and I haven't received an email regarding joining or anything, I'm wondering how long it takes to get an email through as I'm worried they might have taken down the wrong email address over the...

Sammyf90 by Explorer
  • 112 Views
  • 3 replies
  • 0 Helpful

Digital phone

I am being charged £2 per month for a digital landline phone which I do not have but I have the ordinance plug in landline phone. I presume that charge for the digital phone in the bill covers use of either digital or standard plug in phone? 

Multiple accounts

I moved from BT broadband months ago. I already had an EE mobile account. I *still* have separate accounts for each. I still can’t merge them. When is this going to be sorted????? I tried messaging through the app last night but as of your latest app...