Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Issue with purchasing things with phone bill

I can no longer pay for in app purchasing via the PlayStation app anymore? When I try to do so it just says something went wrong. Been happining for months now phone bill gets paid religiously every month too what do can I do!!!!

Bill refund

HiWhen I joined EE I was told that I could claim a refund of my last bill from my old supply. How do j go about claiming this?Many thanks

Pricing incorrect for new products

I have recently switched to the new EE but when I log into my account to look at my new deals all the sim/phone prices are incorrect. If I am signed out I can see new sims for as low as £13.50 per month but when I log in the cheapest is £21. It appea...

A one off payment

Hi i was wondering if anyone could help me, i took out a new contract with EE last week and had to phone to give more information which i did do, the lady told me i would have to pay a £50 deposit for the phone but said if i didn't want international...

Resolved! Will I get charged for using a cellular apple watch whilst in Guernsey?

Hello, EE says on there website linked below that I will not be charged roaming fees in Guernsey because my contract has started before the 7th July 2021. Which is all good and is correct as when in Guernsey I am not charged roaming fees, now comes t...

Need a copy of invoice for Feb 2024

EE has cut me off

Hi. Im on breathing space with Stepchange and now I find today I can't make any calls or texts or call my voicemail.I have no way to contact EE to sort this out as I only have a mobile and no landline. I have Internet with BT. Please can EE call meAS...

Application was declined but no refund

So i tried getting a phone and gave 30 quid upfront 4 WEEKS AGO.The transaction was pending for like 2 weeks. I wasn't logged in so i made my purchase as a visitor/guest. That money has been taken out and they never emailed me or anything. Didn't eve...

Elderly vulnerable person mis-sold contract

My mom popped into an EE store to ask a simple question on 7/11/12. Three hours later she left with a mobile phone and contract that was completely unsuitable.My mom is approaching 80 years of age and gets very confused. She left the store browbeaten...

i paid a £70.77 charge but it was a month ago i checked today its says overdue

so i paid my bill from last month £70.77 and i come back a month later saying its over due and i dont know what to do