Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Two year contract at an end. Why am I still paying for the phone.

Why am I still being charged the full amount as my contract has ended.

Resolved! How do I cancel a direct debit

Family plan or second contract

Hi thereMy partner is currently with other provider and would like to join EE. I was thinking of either getting a second contract for myself but then I looked up there is a Family Plan? How do I set it up online? Are there any discounts? My partner c...

Resolved! Cost for receiving sms in Brazil on monthly contract

Roaming abroad page does not show cost to RECEIVE SMS messages when in Brazil. Monthly contract customer. Anyone know the answer?

Credit score

How come I can’t get credit because on my credit score it says ee

Re: email address for EE

Regarding a contact email address , EE has to provide an Email address to comply with the Law of Consumer Contracts.

Re: Money out account

I paid my bill on the app Thursday and shows overdue now. Money has left my acc. I didn't receive the usual immediate email either. Spoke to someone on Fri and they said give it until Mon. The app is full of bugs in the payment section.

EE Price hike Robbery

So just got my latest letter from EE stating that my account will increase by a whopping £3.19 pm in line with inflation. This is absolutely disgusting as my own earnings don't even go up that much! They say it's based on CPI but any responsible comp...

Upgraded early but old contract still showing

I recently upgraded my contract 4 months early (Mobile Phone + Sim plan) to an All Rounder Unl (keeping my SIM card) with a trade in (sending back my old mobile). I received my phone yesterday morning however the My EE app / website is still showing ...

Resolved! Ending sim only

Hi, I would like to end my sim only contract with EE however I’m unsure how to do this?