Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

No wifi

No WiFi

Resolved! Charges in Northern Ireland

Hi there - my mum is traveling to Northern Ireland, we she need to get a roaming pass? Thanks

Resolved! Partner separation

Hello,Split up from my partner years ago, we had one account with both numbers under my name. He no longer lives locally, and We have no contact with one another.I wish to separate the numbers so that I only pay for mine and not his and he can pay fo...

Resolved! Billing

Hi I have just paid my bill but it still not allowing me to call anybody

Removing multi line discount

Hi i have received an email offering the samsung galaxy z flip 5 over 36 months with a trade in discount for my current z flip 3, upon check out it says it cant apply the trade in due to my existing multi line discount.As the trade in would remove £2...

Resolved! Request for a 3 month bill statement

Dear Sir/Madam I recently applied for a job and I have been asked by my potential employer to provide in addition to a proof of residence, passport and any other proof of identity showing my current address but the proof should be in my name and ref...