Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

website not working so cant see my bill

Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

Resolved! Early upgrade

Hi ee told me I can upgrade early . I got to months left on my current contract if I upgrade early, when will I start paying the new contract? Or Will I be paying both at the same time ?

Resolved! When does my agreement end

Want to Cancel Contract

My contract ended a couple of months ago and I am due for an upgrade. I want to switch provider and cancel my current contract with EE, although I am not the account holder as I do not pay the bill. The account holder is unable to be there with me an...

Which one do you prefer, the 360 service or direct debit?

Just cancelled my direct debit so I can use the 360 service, now I can pay bits and bobs throughout the month making it easier and less stressful. I highly recommend it

Invoice number

Please how do I get my invoice of my phone S24 Ultra.

Loyalty free upgrade

Hi there. I’m just outside my 45 day early upgrade term but online it shows a section saying “Thanks for your loyaltyTreat yourself earlyGet 100% off Early Upgrade fee. There's never been a better time to upgrade.”now when I go to uograde the early f...

Change of ownership

So I did a change of ownership today on the phone To put my phone in my name, however when I go onto my EE app I can’t see my plan details or billing dates? they said they would be sending a confirmation email to me but haven’t received one, can anyo...

Contracts & Billing

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