Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Phone bill query

I am getting this number on my phone bill 94473603. What is it?

Billing

My monthly bill payment is only supposed to be £107.00 and they have charged me over £100 more. Can anyone give me advice or a bit of help to get the money back that was overcharged?

Getting charged

I'm now getting charged for my 3 peark budle what I don't get as when I renewed my contract I asked if it starts again they said yeah but now I'm getting charged for apple music

Resolved! I need to change my date bill

Re: Upgrade

When am I sue to upgrade

Why did I get a text sayin there was nothing to pay this month but when I threat

Can someone explain why I was texted sayin nithing to oay this month after 1 hour trying to speak to someone I get told I now owe £16 us there nobidy there at ee who actually knows what they are doing

Re: VAT invoice

I need to print invoices showing transaction and Vat

Limits

Is there anyway you can reset your spending limits if you payed your bill even though it’s not due yet?

I want to pay my outstanding bill now, delayed due to fraudulent activity that o

Well will like to pay my direct debit outstanding balance for last month, couldn't make it due to some fraudulent charges carried out on my account last month, all sorted now and will like to make my payment of £127 now, please.

Resolved! Direct debit

Hi just wondering my direct debit comes out 31st of this month but I have not got the funds this month so my partner is gonna send it over in the morning of 31st when he gets paid if EE try and take it and it’s not there will they try again later tha...