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I want to pay my outstanding bill now, delayed due to fraudulent activity that o

Oldsojee
Visitor

‎21-06-2023 04:33 PM

Well will like to pay my direct debit outstanding balance for last month, couldn't make it due to some fraudulent charges carried out on my account last  month, all sorted now and will like to make my payment of £127 now, please. 

3 REPLIES 3
Christopher_G
EE Community Support Team

‎21-06-2023 06:16 PM

Hi @Oldsojee 

Welcome to the community.

Is your Direct Debit still set up with your bank? Usually we'll try to take the payment once, then a few days later. If the second one doesn't go through, the Direct Debit is usually cancelled.

Chris

0 Helpful
GJH6
Visitor

‎28-10-2023 05:13 PM

I cancelled  my direct debit due to fraud and have cancelled my contract and agreed to pay £150 about 3 weeks ago. I have heard nothing. I cannot see how to access my account

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to GJH6

‎29-10-2023 12:12 AM

@GJH6 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

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