Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Billing

About my bill

Leaving EE

Hi I clicked on the leaving button and it’s generated a text saying I have 100 and odd to pay when I only have one 48 payment left it was only a polite enquiry as to what your web site was offering I should do if I was thinking of leaving can you tel...

Billing issues with mobile account

Resolved! Please pass on my thanks to Lacey in billing ...

I had to call up with a query and she was very helpful and quick to resolve my issue.Great customer service! Please pass on my thanks to her - unfortunately I didn't get a survey text so can't reply via that method.

Data Plan

HiCan anyone tell me if I can change my Data Allowance. I was talked into increasing my allowance by one of the assistants in my local ee shop, when she promised it wouldn’t cost me anymore per month, in fact it was a ‘special offer’ which would wo...

Re: Bill payment

I have tried to pay using my debit card but it is not registered as yet. I am currently abroad what can do? My bill is overdue

Direct Debit

Had a notification/text from EE, apparently my account is in arrears! Log in to the app, to find that I have no direct debit set up and that I owe the previous months payment. No idea why my direct debit is no longer set up, and I had absolutely no n...

Can’t seem to cancel my contract

Hello, Has anyone had trouble cancelling a contract? I have been with EE for years, but can get a new contract elsewhere cheaper. I cancelled a few weeks ago, with an end date of 20th May. That date came and when I checked for a final bill, it said ...

Trade In “Likewise” is a scam

I have never experienced something like this before! I have got in touch with the “upgrades and retention” team to see if I can reduce my plan. I was paying over £100 and couldn’t keep up as it’s far too expensive when I can get cheaper plan elsewher...

What’s going on

I called 150 to top up pay as you go to get another 20gb, I was transferred to a guy that said I could get 25gb a month if I payed £9.80 monthly….seemed like a good deal so answered all the questions that they ask ect…gave my card number ect… Happy.O...