Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I recently moved from BT broadband to EE broadband. With BT I had Halo 3 and a Hybrid Connect (EE badge on front). As part of move, I was send a new Smarthub Plus and Smart Wifi 'discs' to replace my old BT kit. However, I did not get a new Hybrid...
Since receiving a Smart Hub Plus (SH31B) I am unable to use the smart wifi controls in the app. The option is not displayed. This is using Android with app version 5.36.0 via a Samsung Galaxy S24.Has anyone else experienced such issue with the app? N...
I have just joined EE broadband and it says that there is no upfront cost. Does that mean my first bill will be the following month? Thanks
Hi, I was told when I signed up for a contract that I would be able to move house and there would be no charge for this. Just wanted to check that I won’t be charged an early cancellation fee on my contract for moving house. The terms and conditions ...
Hi, I was checking some items on my EE Hub and noticed that the Hybrid Connect was showing no SIM, I have never had an occasion where I need to use this yet, however, now I am wondering if it would actually work if I needed it.I work from home 90% of...
Is anyone else having problems logging into their mobile ee app? I changed my broadband/landline contract with EE in December and had nothing but trouble with the app since. It says "enter correct billing account " even though its correct. Apparently...
I have two issues since having the new Smart Hub. Firstly, I want to manage the wifi controls. When I try I get an error message “We can’t load this information, not your fault ours, try again later etc”. This has been happening every time I’ve tried...
Is it possible to swap an existing BT package to EE without changes ?, Told by BT it was, EE now offering huge price incrrease for similar but not identical package.
I have had an EE mobile account for a few months and about five weeks ago I transferred from BT to EE for broadband and TV as well. I have two account numbers, one for mobile and one for broadband/TV. If I login to the EE TV app, the EE app or the EE...
