Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all.Ive signed up to ask a question on behalf of my parents in law, seeing as I am responsible for their IT They have been BTEE FTTP (but always dealt with EE) customers for a couple years now and there has been no issues, recently due to a contra...
Hi,After disccussions with the 'Loyalty' Account Team I have recently migrated from BT to EE For both Mobile & Landline based Broadband) I did this as BT advised they will stop providing Domestic Services, with their focus being on business customer...
Hi, I recently upgraded from the standard broadband with landline equipment and signed a new contract for Broad and Fiber Plus no landline for where I live, however I'm not sure what I'm suppose to be waiting for either a speed increase or new equipm...
I've just ordered full fibre with Smart Wi-Fi Plus and Wi-Fi Enhancer. Please reassure me that these two extras can be used in conjunction wuth each other and that it won't be a waste of time getting both extras?Will they need to do any drilling upst...
I’ve just switched broadband from BT to EE. The switch happened a few days ago, and I was too busy to install the new EE hardware. My BT equipment is still working (although the phone line has stopped as my new package excludes this).Question: will I...
I recently changed to the “new” ee broadband while keeping my old mobile in the sign up process I had to give a new email address which I was told would be altered later now I have to log into ee broadband with one address then log out and log in to ...
Can you please tell me when my broadband contract is due for renewal
Long-time EE mobile customers with 3 SIM accounts but we were on BT Fibre and under contract with them until last month.EE have been trying to sell us broadband for some time now but were unable to actually make it happen until the BT contract ended,...
The question is , i ordered EE full home broadband which has been active since the 14th of october and part of the deal was 12mths xbox ultimate game pass , how do i go about claiming as i have not received anything in the post , email or a txt than...
