Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40779 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74271 Views
  • 7 replies
  • 12 Helpful

Upgraded from BT 150 to EE 900

Been a loyal BT customer for years, never had any issues that lingered they always been attentive. My full fiber was clocking at 150 and now I have moved to EE 900 Mbps. I was told by an adviser (EE) last Friday (my completion date 080324) that the s...

Tim080324 by Investigator
  • 131 Views
  • 0 replies
  • 0 Helpful

Who am I with?

To get my broadband I called BT. All the emails since tho are from EE. My router is EE, my balance is showing in the EE app. Yet EE won’t talk to me because it’s a BT account number. So I call BT. They won’t talk to me cause they say it’s an EE accou...

Resolved! Landline

Hi! Is it possible to keep EE broadband and cancel our landline? Thanks

ZoePerry by Visitor
  • 134 Views
  • 1 replies
  • 1 Helpful

Only phone app

Everything does NOT have to be about phone apps. Computers still exist and their large screens mean they are a lot better for most talks than 'phones, even for phone calls!Everything on the EE account interface and website seems to lead to 'get the a...

Bazyle by Investigator
  • 137 Views
  • 0 replies
  • 2 Helpful

EE Broadband Hardware question

Hi all,I have a question about the router and other hardware provided as part of EE Broadband.I'm currently with BT FTTP and have a Netgear Orbi mesh network.  Each Orbi satellite has an ethernet port which allows me to hardwire devices such as print...

nickl75 by Investigator
  • 319 Views
  • 9 replies
  • 4 Helpful

Activation

92 days I’ve been waiting for a connection, all because open reach messed. This is my problem how? promise after promises. Yet still no service. 

Stu105 by Explorer
  • 123 Views
  • 2 replies
  • 0 Helpful

Broadband and tv

Hi I’ve got broadband and tv with ee it won’t let me add my product to my app I could manage the WiFi from the app but since I’ve changed my email on for my phones contacts it only showing my phones on the app now but the email address for my broadba...