Good evening @Stu105
Welcome to the EE Community and thank you for your post!
I am sorry for the delay with your order. That's a very long time to be waiting for a connection. We can pick up from here and find out what's causing the hold up. We'll also case manage your complaint from here until you tell us you're happy everything is fully resolved.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.
Thanks,
Robbie
