Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40802 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74348 Views
  • 7 replies
  • 12 Helpful

2.4ghz smart plugs and EE Smart router

Hi, I've literally just set up my new EE Smart router. Everything is working fine but when I go to connect my smart plugs/doorbell it just won't connect as they use the 2.4ghz band. Is there anyway I can split them or something? Some help would be ap...

Bonz_79 by Explorer
  • 2422 Views
  • 8 replies
  • 2 Helpful

Managing Smart Hub Plus using EEapp

I have just  transferred from BT TO EE broadband. Which went smoothly. I was impressed that I could transfer all my existing devices to the new hub by copying the old BT hub name and password to the new Smart Hub. I set the hub up using the app on my...

Dave8081 by Explorer
  • 186 Views
  • 2 replies
  • 0 Helpful

Ring doorbell

I have just upgraded to EE fibre and my Ring 3 plus doorbell won't connect to the new network. Has anyone had the same problem?

yt5754 by Investigator
  • 2091 Views
  • 12 replies
  • 3 Helpful

Resolved! New EE 1.6Gbps connection photo required plz

I currently have the standard BT fibre connection at my home and will be upgrading to the new 1.6Gbps service , does anyone have a photo of it installed so I can compare the size etc ?Thanks in advance

pyrotenax by Skilled Contributor
  • 283 Views
  • 7 replies
  • 5 Helpful

New Router Being Tested

I know EE is working on testing a new router with possible WIFI 7.  Is there anyway we can help test this?  I have the 1.6 gbps download, however the problem with the current router is that it only has 1gb ports on the back which is unfortunate as I ...

Help choosing a router

I've ordered the busiest home plan 2 weeks ago, just found out that the included router will not offer 1.6 speed through a wired connection, can someone help me choose a wireless router that outputs 2.5gbs Lan on at least one port?  I don't care that...

Resolved! NEED HOME BROADBAND ISP CONNETIION DETAILS

Hi,I had ee home broadand 1.6 gb installed and i need the broadband isp user/pass for pfsense firewall. I have phoned ee but they did not have a clue. According to google it should  be something liike surname123 and pass I have no idea. I no longer h...