Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I think EE have a nerve increasing there prices when the services they so enthusiastically advertise I'm the media don't even work! I have had my broadband since October of last year and it has never worked correctly not once! It drops out at least 7...
Just been moved from BT to EE and it's not obvious how to rename devices on the hub manager page. This was easily done on BT SH2.I just mostly get a bunch of MAC addresses as the name.I can rename them in the EE app, but sadly that does carry over t...
I'm trying to set up a new DECT phone and set up is asking for my pin number. Any ideas where I can find this number?
Failure Running totals so far:Day 19Very regular failing internet3rd engineer installed hybrid back-up failed and no longer connected according to Hub Manager.EE app constant failure therefore unable to monitor or control devices3 failed call back pr...
I recently switched to EE and replaced my BT equipment (router and smart discs) to EE Smart Hub and Smart home discs. When I try and view my Smart Network via the App (to see what is connected to which disc, and how they are running), I am told the a...
Hello all my smart hub plus doesn’t distribute ‘EE WiFi-Auto’ SSID. I’ve only had the hub for a week. Does it take a while to start broadcasting? I can see EE WiFi but I don’t know if that’s next doors or mine
Where is the Wi-Fi dashboard on the app?
I've moved from BT to EE last month (2.5 weeks ago) and had nothing but issues.The main issue is, that every 15-60s my ping spikes from 30ms to anywhere from 100 to 600ms. My main use of broadband is gaming, so this issue is a massive one for me.I've...
So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...
Hi, I’m currently a BT customer but have mobiles/watches/sims with EE. I’m looking to change to EE broadband as the prices are better for the same level of service I currently pay BT for. I asked on a live chat with an EE advisor whether I would incu...
