Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
About 5 weeks ago we switched from BT to EE for our Broadband and TV. Starting to regret that decision. We were sent a new router, a new TV box and 3 WiFi plus boxes. This is the same equipment we had with BT for many years. Over this period we hardl...
Can this handset send texts?One way of getting help from New EE is to send a text to 66033; however, my mobile ISP isn’t EE and my plan won’t allow texting to this number. Telephoning EE on their landline number takes AGES to get to speak to an Advis...
Tried calling the EE Help Desk form landline, nice lady says choose option 1 or 2....does not accept 1 or 2 and keeps going round in circles !
Hi, every time I try to access the Broadband shop when logged in, I get the following message "Sorry, this service is not availableFor broadband deals go to Our Broadband Shop"When I click the link, it returns to the same page. I am looking to purcha...
I've just received the Smart Hub Plus and my service starts tomorrow. I currently have an old BT smart hub 2 (I think) with the black extender discs although assume I'll be sending these back soon! My question is if an extender that is in the Open Me...
Phoned BT to set up phone for my 91 year old mum. Should be simpleDecided on broadband package with phone price £34.99 and was told then once set up call back to enable 700 minutes package for about £3 or £4 extra perfect for mum sorted... April 10th...
I’ve a couple of Cam hi cameras which were connected wirelessly to my old BT internet. When I upgraded my previous packages in the past, they have been straightforward to move across to my new EE Hub. My neighbour said it was probably because the cam...
I am trying to install my new smart hub plus. I have it all physically connected, the light goes blue, my phone is connected to the WIFI but the app will still not connect to the hub. I have turned on/off, reset, disconnected/reconnected and nothing ...
I have recently had EE Broadband installed, though I still have my Virgin Media equipment while the contract runs down.I have an HP 8020 printer that is connected to the EE router using an ethernet cable but the printer keeps showing unable to connec...
Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...
