About 5 weeks ago we switched from BT to EE for our Broadband and TV. Starting to regret that decision. We were sent a new router, a new TV box and 3 WiFi plus boxes. This is the same equipment we had with BT for many years. Over this period we hardly had any issues and I was always able to speak to someone if I wanted. Oh how have things changed!!. We've been having ongoing problems and it is impossible to speak to anyone! When you phone them, you just get connected to a fault Bot and you end up in a loop. I've started to keep a record of the issues but generally the same problem. Over the last ten days, our WiFi has gone off during the night on six occasions. On the following mornings, nothing connects to the internet. The connection to the Ring doorbell, our thermostat, the TV, all our mobile devices, our work computers drops over the previous night. Weirdly, you don't realize initially because the router remains blue. The TV has an error IPC6023. Our phones advise that there's no Internet despite also stating that that we have an excellent signal. Unplugging the router and plugging it back in generally solves the issue but I shouldn't have to do this every other day! I've raised a complaint now but not holding my breathe. Starting to think that EE's equipment is substandard compared to BT.
