Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40818 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74407 Views
  • 7 replies
  • 12 Helpful

ee wifi hotspot not connecting

Hello,I've had an EE Broadband for years now and I noticed that the previous bt wifi hotspot near me has now become an EE Wifi hotspot which I have been trying to connect to with my regular ee details but it doesn't let me connect. It doesn't say inc...

hana16 by Visitor
  • 2716 Views
  • 18 replies
  • 3 Helpful

Resolved! IPv6 - EE Full Fibre (Same as BT?)

Hello everyone,As someone who works in IT, I thought it might be worth learning about IPv6 and as a starting point, I've been considering implementing it on my home network. I'm currently utilising a Ubiquiti USG 3 and have it connected to EE Full Fi...

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New router

Hi, I had an engineer come out to check my broadband as it was having issues, found there was nothing wrong although my speeds are drastically low. He suggests asking for a new router, how do I do this? 

Lydia44 by Visitor
  • 60 Views
  • 2 replies
  • 0 Helpful

Early Upgrade?

I'm 16 months into a EE 24 month broadband contract I also have 2 EE mobile contracts, Will I be able to upgrade my Broadband now  about 8 months early? Is there a fee?

bet9 by Investigator
  • 68 Views
  • 2 replies
  • 1 Helpful

Continuous broadband drop-outs

Looking to see if anyone is experiencing this, and if I need to ask for a new routerwe joined EE early feb, and ever since there has been a few drop offs everyday. The drop offs last for a minute and the LAN light goes off on the ONT, other 2 lights ...

RR2000 by Contributor
  • 642 Views
  • 17 replies
  • 1 Helpful

Being charged twice

I recently switched from a legacy Fibre Plus account to a new Full Fibre 150 plan, but my previously plan hasn't been cancelled so I'm still paying two bills. I contacted EE on 04/05/2024 about this but missed the call back on Monday and don't really...

EE Smart Hub Plus (SH31B) - Bridge Mode

Hi,After 6 months of fine service, Im having issues and have identified that there looks to be an issue with my ONT in responding to PPPoED requests as im frequently being dropped form the internet. As im using my own router, EE support will only loo...

daNutzz by Explorer
  • 143 Views
  • 3 replies
  • 0 Helpful